Eligible merchandise may be returned within 30 days of delivery. RoosWood LLC | 4Unless the item is defective, damaged, or incorrect, returned merchandise must generally be unused, unworn, unwashed, undamaged, in resalable condition, in original packaging where applicable, and returned with original tags attached where applicable. Items showing signs of wear, washing, use, stains, odors, makeup, deodorant, pet hair, damage, alteration, or misuse may be denied a refund where permitted by law. Unless defective, damaged, incorrect, or otherwise required by law, personalized items, custom-made items, customer-specific customized products, gift cards, clearance items identified as final sale, and items expressly marked Final Sale are generally non-returnable. To request a return, contact rooswoodenterprises@rooswood.net and include your order number, item being returned, reason for return, and photographs if the item arrived damaged, defective, or incorrect. Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Original shipping charges are generally non-refundable for ordinary returns such as change of mind, size preference, or customer ordering error. Customers are generally responsible for return shipping costs unless the product is defective, damaged, incorrect, or applicable law requires otherwise. Eligible exchanges are subject to inventory availability. If a replacement is unavailable, RoosWood may provide a refund, store credit where agreed and legally permitted, or another appropriate remedy. Nothing in this section limits rights that cannot lawfully be waived.